Sorry

 for not treating you the way I want to be treated 


Roshanara Begum


 How many times have we said sorry in our lives? How many times for committing the same mistake over and over again and how many times for new ones ?  Countless times perhaps. Perhaps so many times that it is difficult to recall. Then what prompts us to apologize ? Has anyone wondered ?

            This question stirred my curiosity when a cousin of mine apologised, recently for a wrong done many many years back. My first reaction was to make her comfortable while trying to recollect what it was all about. The tears that welled in my eyes spoke about the discomfort I felt having to endure the humility and remorse she felt while saying the word “ SORRY”. It is not an easy task to bring oneself to apologize. I asked myself Why? Why now ? Why at all?

            Wrongdoing and apology are almost like partners. The latter follows the former at a pace so fast that at times it is almost instantaneous. At other times it takes so long in coming that the victim wonders , “isn’t it too little too late”? Sorry we donot always say to others but at times to ones own self, when we realize that  a situation could have been  better handled had ones behaviour been more appropriate.

 Its amazing how human minds work. When we hurt or harm others we are sublimely unaware of its impact. However, one fine day when we realize the extent of the harm done, we feel the need to make amends knowing fully well we cannot turn the clock back. Then comes the admission of guilt to cleanse ones souls. The burden of guilt is truly tormentous. No one likes to be under it whether it is a person on death bed or a criminal on death row or even the victim abused in the worst possible manner. Hence some cry for pardon while others cry for less punishment for the perpetrators.

            Although apologising can be hard to do, atonement and forgiveness works both ways. It not only heals the psychological wounds of the transgressor but also empowers the victim too. Seeking and giving forgiveness are desirable social values we  have been taught and grown up imbibing. Every society , belief across the world demands adherence to such conventions. Alexander Pope had rightly said “ To err is human, to forgive divine”.

            If human beings can accept others with their imperfections and strive to achieve perfection  (divinity ) by forgiving, can they not perfect themselves by committing less mistakes, hurting others less, creating less friction and less conflict. What does it take for a human to be more humane? Just a little EMPATHY. An ability to put oneself in anothers  shoes. An ability to identify and understand others wants , needs and viewpoints, a need Dr Bhupen Hazarika had so aptly expressed in his song “ manuhe manuhor babe jodihe okonu nabhabe”

 Although a high IQ makes one task smart, a high EQ makes one people smart.  It is reported to be a quality most employers look for as they search for workers who can adapt to new learning environment, situation and demonstrate the ability  to collaborate with people of different backgrounds, values and cultural understandings.

The benefits of empathy are many. If one has empathy , one can read the needs and expectations of the people in ones life. Understanding others perspective enables one to gauge the impact of ones words and actions. There will be better interaction in workplaces and social spheres as one can understand unspoken communication with others. People with empathy are very good listeners and caring as a co-worker  therefore others  are more likely to listen and be motivated. Empathy enables one to have a larger view of an issue instead of just ones own and is very effective in resolving interpersonal conflicts in both professional and personal relationships.

             Reseach has shown that people who are in touch with feelings- their own and others have an edge over those who don’t . Building empathy is one of the important and challenging  tasks of the 21st century. When individuals from different backgrounds with different world views have to work together and live together, one has to find human commonalities beneficial to all, to build and sustain a peaceful and better world, a better tomorrow. However, lack of empathy, a kind of emotional disability almost everyone suffers  sometime or the other and which if not overcome,  our hope for a peaceful and better world would remain a distant dream.

 

 

Source : www.gviusa.com

Ms Begum was a Lecturer (Selection Grade), Assam Engineering Institute